Refund policy

<h1><strong>RETURN & REFUND POLICY</strong></h1>

<p><strong>Last Updated:</strong> [Month Day, Year]</p>

<p>
At CROOSVII®, your satisfaction is our top priority. That's why we proudly offer a <strong>90-Day Money-Back Guarantee</strong>, allowing you to shop with complete confidence.
</p>

<hr>

<h2><strong>90-DAY MONEY-BACK GUARANTEE</strong></h2>

<p>
If for any reason you are not completely satisfied with your purchase, you may request a return within <strong>90 days</strong> of receiving your order.
</p>

<p><strong>To be eligible for a return or refund, your item must:</strong></p>

<ul>
<li>Be returned within 90 days of delivery.</li>
<li>Be in good condition.</li>
<li>Include all original accessories and components.</li>
<li>Not be damaged due to misuse, abuse, or negligence.</li>
</ul>

<hr>

<h2><strong>DAMAGED OR DEFECTIVE ITEMS</strong></h2>

<p>
If your order arrives damaged, defective, or you receive the wrong item, please contact us within <strong>7 days of delivery.</strong>
</p>

<p><strong>CROOSVII® will cover:</strong></p>

<ul>
<li>Replacement shipping costs.</li>
<li>Full refund (if applicable).</li>
<li>Approved return shipping costs.</li>
</ul>

<p>
Our goal is to resolve any issue as quickly and smoothly as possible.
</p>

<hr>

<h2><strong>CHANGE OF MIND RETURNS</strong></h2>

<p>
Changed your mind? No problem.
</p>

<p>
You may still request a return within our <strong>90-Day Guarantee period.</strong>
</p>

<p><strong>Once approved, you may choose between:</strong></p>

<ul>
<li>A full refund.</li>
<li>A replacement product.</li>
</ul>

<p>
CROOSVII® will cover approved return shipping costs whenever applicable.
</p>

<hr>

<h2><strong>HOW TO REQUEST A RETURN</strong></h2>

<p>
To initiate a return request, please provide:
</p>

<ul>
<li>Full name.</li>
<li>Order number.</li>
<li>Email address used for the purchase.</li>
<li>Reason for the return.</li>
<li>Photos of the product (if applicable).</li>
</ul>

<p><strong>Contact Information:</strong></p>

<p>
<strong>Email:</strong><br>
croosvii77@gmail.com
</p>

<p>
<strong>WhatsApp:</strong><br>
+57 310 833 2463
</p>

<p>
Our support team typically responds within <strong>24 to 72 business hours.</strong>
</p>

<hr>

<h2><strong>REFUNDS</strong></h2>

<p>
Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.
</p>

<p><strong>If approved:</strong></p>

<ul>
<li>Refunds are issued to the original payment method used at checkout.</li>
<li>Refunds are processed within 3 to 5 business days.</li>
</ul>

<p>
Please note that your bank or payment provider may require additional processing time before the funds appear in your account.
</p>

<hr>

<h2><strong>LATE OR MISSING REFUNDS</strong></h2>

<p>
If you have not received your refund, please:
</p>

<ol>
<li>Check your bank account.</li>
<li>Contact your credit card provider.</li>
<li>Contact your bank regarding their processing times.</li>
</ol>

<p>
If you still have not received your refund, please contact us at:
</p>

<p>
<strong>Email:</strong> <br>
croosvii77@gmail.com
</p>

<hr>

<h2><strong>ORDER CANCELLATIONS</strong></h2>

<p>
Orders may only be canceled before they have been processed for shipment.
</p>

<p>
If your order has already been shipped, you may request a return once it has been delivered.
</p>

<hr>

<h2><strong>RETURN ADDRESS</strong></h2>

<p>
Approved returns should only be sent to:
</p>

<p>
<strong>CROOSVII®</strong><br>
Calle 1 Casa 306<br>
Villa del Rosario<br>
Norte de Santander<br>
Postal Code 541030<br>
Colombia
</p>

<p>
<strong>Please do not send any item without first contacting our customer support team.</strong>
</p>

<hr>

<h2><strong>CONTACT INFORMATION</strong></h2>

<p>
<strong>CROOSVII®</strong>
</p>

<p>
Representative:<br>
Naim Alejandra Ruiz Escalante
</p>

<p>
Business Address:<br>
Calle 1 Casa 306<br>
Villa del Rosario<br>
Norte de Santander<br>
Postal Code 541030<br>
Colombia
</p>

<p>
<strong>Email:</strong><br>
croosvii77@gmail.com
</p>

<p>
<strong>Phone:</strong><br>
+57 310 833 2463
</p>

<hr>

<h2><strong>OUR PROMISE</strong></h2>

<p>
<strong>Shop with confidence.</strong>
</p>

<p>
If you don't absolutely love your new look, you're protected by our <strong>90-Day Money-Back Guarantee.</strong>
</p>

<p>
Your satisfaction is our priority.
</p>